FAQs (Frequently Asked Questions)

1. How can I track my order?

• You will receive an email with a tracking number once the item has been shipping, see Shipping for more info.

2. What is this *canadastore* on checkout?

• We use a Shopify backend as our payment processor. This is a third-party service which handles our transactions.

3. What payment methods do you accept?

• We accept major credit cards (Visa, MasterCard, American Express) and PayPal for online purchases.

4. What is your return policy?

• Our Return Policy allows for returns within X days of receiving your order. Items must be unused and in their original packaging.

5. How long will it take to receive my order?

• Delivery times vary based on your location and the shipping method chosen, see Shipping for more info.

6. Do you ship internationally?

• We currently do not ship internationally, but please contact us, we may be able to arrange something.

7. How can I contact customer service?

• You can reach our customer service team via email at [email] or by phone at [phone number]. We’re available [hours of operation].

8. Can I cancel or modify my order after it’s been placed?

• We process orders quickly, but contact us immediately if you need to cancel or make changes. (Don’t hesistate, we don’t mind!) Once an order has shipped, it cannot be modified.

9. Are there any discounts available?

• We occasionally offer promotions and discounts. Follow us on social media!

10. How secure is shopping on your website?

• We use industry-standard encryption technology to protect your personal information. Your payment details are securely processed through trusted payment gateways.