Returns and Refunds Policy
Effective Date: 4/4/2025
At Madzimoyo Water Solutions, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a returns and refunds process that ensures your experience is hassle-free. Please read our policy below for details.
1. Return Eligibility To be eligible for a return, the following conditions must be met:
- The item must be in its original, unused condition, with all tags, packaging, and accessories intact.
- The item must be returned within [X] days from the date of delivery.
- Certain items are non-returnable due to hygiene or safety reasons, including [list exceptions like personalized, perishable, or intimate items].
2. How to Return an Item To initiate a return, please follow these steps:
- Contact our customer service team at madzimoyo.water@gmail.com or +639158552302 with your order number and the reason for the return.
- We will provide you with a return authorization and shipping instructions.
- Pack the item securely in its original packaging and include your order number and any other details as required.
- Ship the item to the address provided by our customer service team.
Please note that customers are responsible for return shipping costs unless the item is defective or we made an error in fulfilling the order.
3. Refund Process Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, we will process a refund to the original payment method. Refunds typically take [X]–[Y] business days to appear in your account, depending on your payment provider.
If the return is not approved (e.g., due to damaged items, missing parts, or past the return window), we will notify you and discuss possible alternatives.
4. Exchanges We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the replacement.
5. Damaged or Defective Items If you receive a damaged or defective item, please contact us within [X] days of receiving your order. We will provide you with a prepaid return label and process a full refund or send a replacement, based on your preference.
6. Non-Returnable Items The following items are not eligible for return:
- [List any non-returnable items such as personalized, intimate, or perishable products]
- Gift cards or downloadable products.
7. Cancellation Policy If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled and must go through the returns process once received.
8. Shipping Fees Shipping fees for returned items are non-refundable unless the return is due to a defective or incorrect item sent by us. If you qualify for a refund on shipping, we will notify you of the amount.
9. Final Sale Items Items marked as “final sale” are not eligible for return, exchange, or refund.
10. Contact Us If you have any questions about our Returns and Refunds Policy or need assistance with a return, please contact us at:
Madzimoyo Water Solutions
9780 Opal St, Batong Malake, Los Banos,
4030 Laguna, Philippines
madzimoyo.water@gmail.com
+639158552302